General sales conditions / Privacy
Before placing orders on the website, you must carefully read and accept the General Terms and Conditions of Sale below.
In the context of these General Conditions of Sale (hereinafter “CGV”) the term “Parties” will be used to indicate the Users and Elisirium together with the term “Part” one of the two separately. The term “Buyer” will indicate all the Users who have entered an order for the purchase of the Products. The Purchaser will refer to and apply the same rights and obligations set forth in the GCS for Users.
The society
The company Elisirium L’ame srls with registered office in Piazza di Porta Maggiore, 6, -00185 Rome P. IVA 12133127006, registered in the Companies Register of Rome (n. 1205431) manages the site, by means of which it is authorized for the sale of its products, including cosmetics (bio-eco compatible that do not contain petroleum derivatives, silicones, molecules releasing formaldehyde, each) personal hygiene products and food supplements.
Users who visit the site for any and every complaint about the order, purchase and / or products purchased, buyers can contact the customer service which are shown below references:
Address: Piazza di Porta Maggiore, 6, -00185 Rome.
The site
The Elisirium site is an e-commerce site accessible via the Internet through the address, the site is owned, and was created by Elisirium L’ame srls, a company with registered office in Piazza di Porta Maggiore, 6 , -00185 Rome.
The sale of the Products through the Site is intended solely for the personal use of Users and not for the purposes of their professional activity. Orders with a delivery address can not be processed at a post office box. Users wishing to purchase on the Site, aware of the civil and criminal liability in case of false declarations, declare to have full legal capacity and to be of legal age for the purposes of Italian law.
Every purchase order of Products offered on the Site implies the consultation and the express acceptance of the GCS, without however that such acceptance is conditioned to a signature by the User.
Caracalla Cosmetici Rome will be able to update the General Terms and Conditions at any time.
The Products that Elisirium L’ame s.r.l.s puts on sale are those described and displayed on the Site, within the limits of availability of the available stock.
In case of unavailability of a Product a message will inform you that the product is not temporarily in stock, you can enter your e-mail address, we will inform you as soon as the product will be available again
The Products requested will remain the property of Elisirium L’ame s.r.l.s until full and complete collection of the price.
Despite the commitment to ensure a faithful reproduction of the colors of the Products represented in the photos published on the Site compared to the original ones, hypotheses of discrepancies are not excluded, in particular due to technical limitations in the color reproduction of colors. Consequently, Elisirium L’ame s.r.l.s can not be held responsible for errors and / or inaccuracies in the graphic and photographic reproduction of the Products on the Site.
All sales prices of the products displayed and indicated on the website, are expressed in euro and inclusive of VAT applicable on the date of the order.
Product prices may change without notice.
The set price does not include delivery and packaging costs, which will be invoiced separately and specified to the User before the order is confirmed and upon confirmation and final validation.
How to enter and confirm orders
Users can consult the various pages of the site for free, without any obligation to purchase.
If you wish to insert a purchase order, choose the products you want and click the “Add to cart” button.
At any time you can view the selected products and change your order by clicking on the “My Cart” button, located at the top right of each page.
If you want to resume selection and purchase of other products you can click on the “Continue shopping” button.
Otherwise, if you want to proceed with the order, click on the ‘purchase’ button.
“Purchase” options
New customer: register account (By creating an account you can make purchases faster, check the status of your orders and have the order history available), guest purchase
Already a customer: just enter your e-mail address and password.
To proceed with the completion of the purchase you must enter the billing and / or shipping information (if the two addresses do not affect):
– customer data: you will have to indicate name, surname and billing address
– recipient data: you can indicate a recipient and address different from the data of the customer to whom the order is to be delivered.
– payment method: you must indicate the payment method you prefer
– shipping method: you must confirm the shipping method accepting the highlighted cost and any additional costs
Once you have entered all the data needed to process your order, you can proceed to the next step by pressing the “Confirm” button.
If you have chosen to pay in Credit Card or PayPal mode, at this point you will be asked for payment information.
Once you have validated your order and provision for payment, a summary window will appear showing the transaction number (order number).
This information will also be sent to you in the order confirmation sent by e-mail, together with the details of the order requested.
Terms of payment
Payments can be made in different ways:
– with credit card (Visa, MasterCard and American Express): you must enter the credit card number, expiration date, the name of the card holder as indicated on it and the last three numbers of the security code shown on the back of the card. The page displayed when choosing the payment method will clearly indicate which fields to use.
– Pay Pal: PayPal is a website that allows the opening of a personal account (after registration), supported on an account held by the Purchaser (bank account, credit card, prepaid card, etcc …) and from this or receive online payments. Choosing to pay with this payment method caracalla cosmetics will display a page on the site that will allow you to access your account or register a new one. The amount will be debited directly to the account on which the personal account opened on the site is supported.
Also in this case the page displayed when choosing the payment method will clearly indicate which fields to use.
Shipping method and cost
In order to assure to customers an accurate and timely delivery, Elisirium Cosmetics Rome  ships only by express courier.
Orders will be prepared no later than two working days after the order has been registered. If during the execution of the order, any unexpected events (delays, product depletion, etc.) should occur, we will inform you promptly by e-mail or by telephone number.
For deliveries in Italy, but only for orders of less than 115 euros, the shipping costs are added to the price of the products, clearly specified before the order is confirmed and upon confirmation and final validation.
For the delivery in particular remote areas difficult to reach, additional costs may be foreseen. The additional cost is displayed on the site before the order is confirmed and upon confirmation and final validation. Click on remote areas to get details of the postal codes for which an additional cost is required.
A supplement is also provided if you want to have the possibility to pay cash at the time of delivery of the order (Right of Mark, only for Italy)The rates in force are shown in the following table:
8 euros / From 16 to 25 euros

Elisirium L’ame s.r.l.s can change shipping prices in the future, the prices applied will always be clearly displayed in the table.
Elisirium L’ame s.r.l.s delivers, at the moment, in Italy and in the following countries:
Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Ukraine, Moldova, Russia, Portugal, United Kingdom, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.
Right of withdrawal
If the customer is a consumer (ie a physical person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Elisirium L’ame srls a reference to VAT number), has right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within 14 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt addressed to:
Elisirium L’ame s.r.l.s.
Piazza di Porta Maggiore, 6, -00185 Rome.

The right of withdrawal is however subject to the following conditions:
iritto applies to the product purchased in its entirety – it is not possible to exercise withdrawal only on part of the product purchased, – the purchased good must be intact and returned in its original packaging, complete in all its parts – according to law, the shipping costs related to the return of the goods are the responsibility of the buyer – the shipment, until receipt in our warehouse, is under the full responsibility of the customer – in case of damage to the goods during transport, Elisirium L’ame srls will notify the customer of the event (by the fifth day of receipt of the goods in their stores), to allow him to promptly report to the courier chosen by him and get the reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for his return, simultaneously canceling the request for withdrawal – Elisirium L’ame s.r.l.s is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the returned product is damaged Elisirium L’ame srls will deduct from the refund due a percentage, as a contribution to the costs of collection. Without prejudice to any costs of restoration for damage to the original packaging, Elisirium L’ame srls will refund the customer the full amount of the goods already paid (excluding shipping costs), by bank transfer, within 14 days from the return of the goods. The customer will promptly provide the bank details on which to obtain the reimbursement (name surname account holder, IBAN code. The right of withdrawal is totally lost, for lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases in which Elisirium L’ame srls ascertains: – the lack of integral elements of the product – damage to the product for reasons other than transport, in case of forfeiture of the right of withdrawal, caracalla Rome will return the goods purchased to the sender , charging the same shipping costs Privacy (Information pursuant to Legislative Decree 196 of 30.06.03) The personal data requested during registration to the site and forwarding of the order are collected and processed in order to satisfy customer requests .This data will also be processed for institutional purposes, connected or instrumental to the activity of our company, that is: – to give esecu to a service or to one or more operations, contractually agreed, – to carry out legal obligations, – for operational and management needs, – for the purposes of monitoring customer relations, – for operational marketing purposes and strategic – for sending advertising material or commercial information. Personal data will in no case be transferred to third parties. Elisirium L’ame s.r.l.s. guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in Legislative Decree 196 of 30.06.03. The data controller is Elisirium L’ame srls – Piazza di Porta Maggiore, 6 – 00185 Rome (RM). NB: By registering to the site or proceeding to the forwarding of the order, you consent to the processing of personal data according to the dlgs 196 of 30.06.03. ILLEGALITY OF TERMS AND CONDITIONS one or more clauses of the GCS will be considered invalid or will be declared as such by law, regulation or by virtue of a sentence that has become final, all other clauses will remain fully valid. APPLICABLE LAW “The contract of sale between the customer and Elisirium L’ame s.r.l.s. it is concluded in Italy and regulated by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this contract of distance selling, if the customer is a consumer, the territorial jurisdiction is that of the reference hole of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the competent Italian Court of Rome. “COPYRIGHTAll the contents of the site, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by copyright law and by the legislation protecting the Marks (Law 22 April 1941 n.633 and subsequently amendments, Royal Decree No. 929 of 21 June 1942 and subsequent amendments) and are covered by copyright. The site may also contain images, documents, logos and trademarks of third parties that have expressly authorized Elisirium L’ame s.r.l.s. to the publication. Reproduction, even partial of contents, texts, documents, trademarks, logos, immagini, grafica, è vietata. Ogni abuso sarà perseguito a norma delle vigenti leggi.